For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent if ...

Stacy Edwards, American Airlines customer service agent waits to board passengers on a flight to Grand Rapids, MI on Tuesday, May 9, 2023 at DFW Airport. Stacy Edwards, American Airlines customer ...

NEW YORK -- The scarlet-jacketed agents returned to New York's JFK airport last summer and made their debut this month at Atlanta's Hartsfield-Jackson. By summer's end, 600 agents will be walking the ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...