Best Buy plans on launching an AI-powered customer support service, a week after conducting mass layoffs of Geek Squad employees. Best Buy is developing the project using Google's Gemini AI models, ...

Best Buy laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The layoffs come amid a restructuring ...

UNDATED (WKRC) - In an effort to adapt to shifting market demands, Best Buy has laid off Geek Squad field agents as it works to shift to an AI-integrated business model. According to Tech Times,Best ...

CEO Corie Barry said in February that there would be layoffs as it drops physical media and redirects resources to areas like Best Buy Health and AI. CEO Corie Barry said in February that there would ...

Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...