Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...

We may earn a commission when you click links to retailers and purchase goods. More info. Samsung owners appear to be losing yet another means of repairing busted Galaxy phones, with it being reported ...

It's not unusual for companies in America to be caught between what they view as being in the best interest of their customers and being required to comply with various federal statues. In the ...

Today I learned there is another risk formula. The factors of this new formula are the vendor from which maintenance is purchased and the technicians faced when a customer enters the repair zone. In ...