KNOXVILLE, Tenn., July 09, 2025--(BUSINESS WIRE)--Vehlo, a leading provider of integrated software and financial solutions for the automotive repair industry, today announced its acquisition of Total ...
Abby Connect states that it does everything with the mission of revolutionizing the small business customer experience to convert more callers into customers. The company uses a proprietary ...
LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...
Since Amazon Web Services launched its contact center solution, Amazon Connect, in March 2017, the company’s annual conference, AWS re:Invent, has been an opportunity to include new Amazon Connect ...
How two management tools can help customer experience pros deliver results that resonate in the C-Suite. Customer experience professionals have a problem. Almost eight out of 10 can’t prove they’re ...
The Customer Connect Expo is scheduled for April 16 and 17, 2025, at the Las Vegas Convention Center in Las Vegas. This event serves as a central platform for customer experience (CX) professionals ...
Harris Utilities has formally released CustomerConnect, the customer engagement solution that brings the intelligence and value of the smart infrastructure directly to residential and commercial ...
If you're a service manager worried about negative NPS or CSI surveys, fixed ops trainer and author Kieran Stack has one word of advice for you. Stop! Instead of worrying about negative surveys that ...
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