PITTSBURGH (KDKA) — Customer service is intended to serve customers. In this week's Money Minute, KDKA-TV money editor Jon Delano explains why many customers feel like they're getting anything but ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...