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ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

Customer service departments are being reframed as profit drivers that can help brands build customer loyalty. To scale agent capabilities, brands can use automation tools, services that provide ...

There are plenty of pptions to boost efficiency and productivity Elysse Bell is a finance and business writer for Investopedia. She writes about small business, personal finance, technology, and more.

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...

COPENHAGEN – September 24, 2014. Milestone Systems, the open platform company in IP video management software (VMS), is announcing updates to the Milestone Customer Dashboard, an online system ...

It may sound old-fashioned to talk about improving your customer service through the phone. With all the digital innovations in customer experience, a company can fall into the trap of treating ...