Range and Civil Construction, LLC has always had customer service as a key company focus, and the company grew from $0 to $16 million plus, keeping the customer at the center of it all. Winning more ...

In The Wizard of Oz, the title character is beloved and revered by all the people in that magical land over the rainbow. Yet when you look at it from a small construction business/customer service ...

With all that’s on your plate as an equipment manager, do you ever stop to think about customer service? Whether your “customer” is the CFO, a project owner, or even another contractor, it might pay ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...

In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...