Bank of America, Netflix, and JC Penney are among the companies making changes after customers complained. No matter how large a company, the power of the consumer to protest with their wallets seems ...

Campaigners have lodged a “super complaint” because of “serious failings” with home and travel insurers. Consumer group Which? was prompted to act after evidence of the widespread rejection of ...

SEATTLE--(BUSINESS WIRE)--While thousands of hotel workers strike across the country for a hospitality industry that respects them and their guests, UNITE HERE’s “Resort Fee Ripoff” website features ...

Customer feedback volume does not correlate linearly with product quality. In fact, the loudest feedback often appears when a product has partial product-market fit but imperfect execution. Building a ...