As customers face hours-long phone waits for customer service, Delta Air Lines has called some former reservations employees back to work on a temporary basis to help handle the load. Delta’s ...

has reached agreements with two vendors to handle select customer reservations functions. The unique partnerships, the first of their kind by a U.S. airline, will reduce distribution costs and improve ...

Delta Air Lines is already bringing artificial intelligence into its operations. At an investor conference Wednesday, Delta executives said that they started experimenting with AI in the past month ...

Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport allows customers to video chat from the airport with a specialist – a first for US-based airlines. Five ...

I had Delta make changes to my flight plans recently (Newark to Anchorage). They were free Skymiles tickets and Delta did contact me (both via email and phone) to tell me of the changes. In fact, it ...

Last week, you could book a flight on Northwest Airlines. This week, it's all Delta Air Lines, all the time. Delta said the last Northwest scheduled flight left Los Angeles for Las Vegas on Saturday ...

Delta Air Lines is eliminating its $25 fee for making reservations over the phone. The reasoning, according to Delta's incoming president Glen Hauenstein: "It is much simpler for our customers to not ...

The airlines change their schedules almost once a month. American Airlines updates their schedules usually around the first of the month. Often they are minor tweaks in times, but sometimes they are ...