Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Numerous socioeconomic and macroeconomic factors have ...

“Don’t let perfect be the enemy of good” is an old adage that rings true in most walks of life. But in the increasingly competitive world of brick-and-mortar retail, “good” often isn’t good enough.

Create a work culture that allows employees to understand how their contributions are meaningful. Here are tips to help empower your workers.

Opinions expressed by Entrepreneur contributors are their own. Business requires balance. For example, a healthy work schedule requires a dynamic relationship between the amount of time spent on ...

Quick-service restaurant operators are now among the frontrunners in AI adoption—nearly 75 percent of consumers and 70 ...

When the team at Fulcrum GT rolled out the red carpet for a new platform called RAPIDx, the moment was especially significant for two reasons. One: The platform, a legal services procurement and ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

In the fast-paced world of QSRs, where the quality of service can make or break a business, effective team member training is essential. Whether you're a seasoned restaurateur or new to the industry, ...

TTEC was named "Best Contact Centre" and "Best Employee Empowerment" by the European Customer Centricity Awards TTEC also won the top prize at the UK National Contact Centre Awards in the "Effective ...

Lean production and labor : empowerment and exploitation / Steve Babson -- Unions and management by stress / Mike Parker and Jane Slaughter -- Workers' roles in lean production : the implications for ...