Receptionists, guest-relations officers, the concierge, restaurant staff are the visible aspects of fancy hotels. But behind the luxurious façade is the housekeeping department, and not much of its ...

A housekeeping organizational chart is a schematic representation that captures the working relationships between positions in an establishment, often serving to illustrate the divisions of ...

Manning a housekeeping staff takes more than hiring people who can clean bathrooms and dust furniture; it requires instilling a customer-service culture. Housekeepers become brand ambassadors for ...