Developed by the British government, ITIL standards were designed to establish guidelines and a common language for operational processes such as change management and problem resolution, service ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...

CHICAGO — The word on GuideStone Financial Resources’ help desk could be summed up by what company employees called it: “the helpless desk.” Not only was the moniker unflattering, it reflected ...

Proper standards of IT governance can help to align technology with complex business processes, and open the door to more effective outsourcing, by György Lengyel, managing director of AAM ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Victoria's State Revenue Office has become the first government agency in the world to gain IT Infrastructure Library (ITIL) certification for technology services, an achievement it says vindicates an ...

ConnectWise Furthers Commitment to Providing Innovative Technology Solutions Through ITIL(R) Best Practices TAMPA, Fla., May 5, 2015 (GLOBE NEWSWIRE) -- ConnectWise, developer of the leading business ...

Less than a quarter of UK IT chiefs have plans to seek accreditations based on Itil best-practice frameworks for IT management, according to a survey. Itil originated in the UK through what is now the ...