Are you creating inclusive experiences for your customers? Many companies aren’t. For example, here’s a sampling of what Forrester heard when we evaluated typical approaches to collecting personal ...

The use of gender-inclusive language in news reporting is an important means of ensuring fairness, inclusion, and equal ...

Changes in what is and isn’t acceptable language can be a source of stress for many people, both in and out of the workplace. I wrote The Inclusive Language Field Guide: 6 Simple Principles for ...

You might realize it’s not inclusive language as you say it, and try to correct with a hesitant, “and gals,” which tends to make the intention moot and the moment awkward. Inclusive language can be ...

In this post, to communicate the contents of the policy and language shifts, we may use language that is harmful or upsetting for some readers. Do what is safe for your well-being, and know we are ...

Inclusive Meetings are the way forward. Leaders who are proactive and intentional towards inclusion will yield benefits. These days, meetings occur in various ways (e.g., in-person, virtual, hybrid, ...

Many people have intersecting identities and may choose not to share all of those identities in your communications. When possible, it is strongly recommended that you ask people how they prefer to be ...