During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Discover key features of Microsoft Dynamics 365, along with pricing details, pros and cons, and how it compares with top CRM ...

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects blind ...

Microsoft has revealed that the new Queues app for Teams is now generally available, allowing users to better service customers who call in for support. Microsoft Teams not only lets businesses ...