KANSAS CITY, Mo., April 18, 2017 /PRNewswire/ -- Service Management Group (SMG) is rated as a Strong Performer in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. The report noted ...

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with the ...

TOKYO--(BUSINESS WIRE)--Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify ...

Customer research firm Service Management Group said today it has acquired Hub-based Locately, a consumer location analytics startup and 2010 MassChallenge winner, for an undisclosed amount.

TOKYO--(BUSINESS WIRE)--Service Management Group (SMG), a global customer experience management firm, has announced a new customer experience management program with Ito-Yokado Co., Ltd., one of the ...

KANSAS CITY, Mo., June 14, 2018 /PRNewswire/ -- Service Management Group (SMG), a global customer experience and employee engagement measurement partner to more than 500 brands, is launching a phased ...

Brentwood Associates has made a significant investment in Service Management Group, a provider of customer, patient and employee experience management solutions. No financial terms were disclosed.

Service Management Group, a global customer, patient and employee experience management partner to more than 500 brands, has announced a business extension with Church’s Chicken. An SMG client since ...

CHARLOTTE, N.C.–(BUSINESS WIRE)–Ridgemont Equity Partners, a middle market private equity firm, today announced the closing of an investment in Service Management Group (SMG), a global customer ...