ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...

At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

At ServiceNow Knowledge in Las Vegas, the company made a number of product and ecosystem announcements with a common underlying theme: control over chaos. Here's my take on last week's event. As FOMO ...

Ricky oversees and leads the editorial team for BizTech magazine. He's a writer, technology enthusiast, superhero lover and eternally curious. So much of the modern — and future — world of work is ...

NEWTOWN, Pa., May 5, 2026 /PRNewswire/ -- EPAM Systems, Inc. (NYSE: EPAM) today announces its production-ready AI capabilities for ServiceNow development at Knowledge 2026, taking place on May 5–7, ...

Ricky oversees and leads the editorial team for BizTech magazine. He's a writer, technology enthusiast, superhero lover and eternally curious. While many thought leaders, policy makers and tech ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...