IMGCAP(1)]Client loyalty is imperative in the long-term success of your practice. You have probably thought about it, and some of you may have even tried to conduct a survey before, so why the ...
You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...
A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...
Accounting firms can learn some surprising things when they take the time to survey their client base, beyond just a broad indicator of how pleased they are with the service they receive. Tom Cates, ...
Boulevard ( provider of the fastest-growing client experience platform for appointment-based, self-care businesses, today ...
Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...
A recent survey of U.S. consumers and financial advisers set out to measure differences in perception when looking at an adviser’s level of honesty, trustworthiness, ability to deliver results, and ...
In 2023, 60% of in-house counsel identified a divide between their own innovative use of people, process and technology and ...
Utilizing the latest e-commerce technologies and creative marketing concepts, ClientBase Marketing Services (CBMS) is launching its much anticipated Client E-Survey tool at the Technology & Marketing ...
According to the latest J.D. Power 2025 US Individual Annuity Study, overall client satisfaction with individual annuity ...
A survey of more than 800 independent financial advisors reveals that most advisors spend less than half of their work time with their clients and more than two-thirds do not have a clear ...
Thompson Hine LLP, a national law firm recognized for its innovation focus, today announced the publication of its fourth ...
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