T-Mobile is no longer allowing customers to make payment arrangements for past-due balances via traditional channels, such as ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

(NEW YORK) — If you’ve ever had to call a 1-800 hotline number for customer service, you may have experienced something similar to the following: an automated voice listing extension after extension ...

Stephen is an author at Android Police who covers how-to guides, features, and in-depth explainers on various topics. He joined the team in late 2021, bringing his strong technical background in ...