Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Callers to Washington state’s driver’s license agency who select automated service in Spanish are instead hearing an AI voice speaking English with a strong Spanish accent. The agency ...
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WA Licensing Phone Line Busted Using Fake Spanglish Accent, ‘Your Estimated Wait Time Is Less Than TRES Minutes’

Your estimated wait time is less than TRES minutes.' Listen to WA State DOL's hilarious fail in Spanglish on the customer ...

Couple asks Washington Department of Licensing for Spanish speaker – and gets a recording in a Spanish accent instead

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish.

Press 2 for Spanish... accent? Callers to Washington state hotline get an AI surprise

An AI glitch went unchecked for nearly a year after Maya Edwards' husband dialed the Washington Department of Licensing and chose the Spanish language option.