Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, ...

Co-founders fighting about their business or spouses battling over who empties the dishwasher can both benefit from Brian ...

Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending May 2, 2025, is below. This week’s ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Airbnb launches AI support bot in the U.S., now handling half of user queries and cutting demand for live agents by 15%, per ...

Online accommodations platform Airbnb (NASDAQ:ABNB) reported Q1 CY2025 results beating Wall Street’s revenue expectations, ...

CEO Brian Chesky cited international expansion as a potential big driver of growth during the company’s earnings call on ...

Airbnb's CFO said in a first-quarter earnings call that Canadians were traveling more domestically and visiting Mexico, ...

CEO Brian Chesky says a paid membership scheme like Amazon Prime would be more “compelling” for the travel brand than a ...