In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

Background: Patient self-care support via Interactive Voice Response (IVR) can improve disease management. However, little is known about the factors affecting program engagement. Methods: We compiled ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Given the success with the IVR and heart failure programs, GHP has expanded its telehealth program to include patients with hypertension and diabetes. “These patients are among the most challenging to ...

Primary care doctors are reluctant to talk to patients about their drinking habits, for fear of being perceived as judgmental. But a simple, intervention that encourages discussion could resolve this ...

21 IVR Scripts You Can Steal (And How to Use Them) Your email has been sent Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

LOUISVILLE, Ky.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM), one of the nation’s leading health and well-being companies, and AMC Health, a leading provider of clinically proven ‘real-time’ patient ...

DANVILLE, Pa.--(BUSINESS WIRE)-- Geisinger Health Plan (GHP), using interactive voice response (IVR) and other innovative telemonitoring technology and solutions provided by AMC Health, has ...