In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...
Global carrier strengthens digital CX strategy with omnichannel, enterprise-grade agentic AI to support passengers throughout their travel journey TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native ...
Agentic Commerce Poised to Accelerate; Marketers Fear Losing Direct Relationships as Nearly Half of Surveyed Consumers Expect to Interact with Brands through AI Agents by the end of 2026 NEW ...
Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...
An expanded Reddit partnership scales brand trust and discovery, enabling teams to authentically engage with Reddit ...
The company becomes first in category to guarantee marketing outcomes, signaling strong platform performance & commitment to ...
Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...
Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction ...
AI is “deployed.” Outcomes aren’t. The difference is maturity: data, governance, workflow design and integration discipline.
Verint announced the combined organization resulting from its merger with Calabrio will operate under a single corporate name ...
Proposed transaction brings together two leading enablement platforms to support the evolving needs of modern revenue ...
Returning to the Wynn Las Vegas Resort this week for Medallia Experience '26 gave us invites into both how the company is ...
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