The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact ...

Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge , Brett Overbey , Kathy Ross , Christopher Sladdin , 13 October 2025 GARTNER is a registered trademark and service mark ...

Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge, Brett Overbey, Kathy Ross, Christopher Sladdin, 13 October 2025 GARTNER is a registered trademark and service mark of ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. NEW YORK, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ASAPP, ...

Fluents.ai today announced the launch of Fluents Omnichannel, a unified AI architecture designed to bridge the gap between Voice AI, SMS, and Webchat. By fusing these channels into a single ...

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

Trends report, revealing that Contextual Intelligence* - the ability to combine AI, data, and human understanding in real ...

UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics ...

The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence.

Sendbird, a customer experience communications systems provider, launched Delight.ai, a branded artificial intelligence concierge built on long-term memory to help companies deploy AI agents across ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.