The investor panel from the CRM Playaz 'What is CRM in 2026?' conversation series debates whether 2026 will be the year the fears of an AI bubble will be realized. And if so, what impact it will have ...

Users of cloud conttact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.

The future of customer success will belong not to those who automate the most but those who learn to collaborate best.

Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

Alchemer, a customer experience and feedback technology provider, has expanded the artificial intelligence capabilities in Alchemer Pulse, its insights automation platform that transforms open-text ...

Marchex's new AI search attribution capability enables businesses to capture LLM-driven call sources and link them to outcomes.

With this new release, companies can identify high-performing creatives, optimize spend, and maximize campaign effectiveness across TikTok campaigns.

WunderKIND Ads has integrated with Yahoo DSP, granting advertisers scalable, data-rich access to Wunderkind's proprietary CTV Pause Ads.

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

Cordial's new insights, messaging, and first-visit personalization features give marketers clear visibility into customer intent and faster ways to act on it.

PAR Technology, a foodservice technology provider, today launched Smart Passes, a wallet-native loyalty solution that transforms Apple and Google Wallet into a real-time, app-free loyalty channel.

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint, and Zoho answer the question: What is CRM in 2026?