Copilots have begun routing customers, prioritizing cases and triggering resolutions, requiring CX leaders to set clear boundaries defining AI decisions.
As AI gives all contact center platforms the same performance-boosting features for humans, the competitive gap will move to ...
CRM platform Hubspot changed its AI pricing model to be based on outcomes rather than access. Traditional access pricing ...
These three priorities offer platform providers more of an advantage than any individual type of channel partner.
The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...
On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.
Analyst Dave Schubmehl speaks with No Jitter about agentic AI and what organizations should know when implementing this tool.
Agentic AI is the standard-bearer for digital labor – autonomous AI agents that perform tasks for knowledge workers so organizations could do more with fewer people. Built using large language models ...
Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...
The more technology changes in contact centers, the more consumer behavior stays the same. Consumers will use self-service and, when it doesn’t work, they want a human agent. If any part of that ...
Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s been pretty standard for the past seven or eight years,” said Steve Morrell, ...
“AI optimization engines can crunch through a variety of factors, such as target service levels, agent skills, and individual preferences, to create the best-case scenarios for any given day within a ...
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