Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

"Georgia Home Roofing"Georgia Home Roofing announces enhanced customer care training to strengthen communication, responsiveness, and conflict resolution. The company aims to ensure homeowners feel ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Zscaler issued a response to recent controversy regarding data used for its AI model training. CEO Jay Chaudhry made references this week to “trillions” of Zscaler’s transaction-level logs being used ...

Arizonta State Capitol building in Phoenix, AZ (Credit: gregobagel / Getty Images) Arizona senior living provider groups are challenging the need for the training and staffing requirements contained ...

ATLANTA — Georgia’s healthcare industry is growing fast, but there aren’t enough workers to fill open roles. That’s creating new paths for people like Karen Huddleston, a mom of five who's now ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...

The way you communicate with your customers sets the stage for how your brand is perceived. Are you friendly, formal, empathetic, entertaining, or informative? Your agent may have provided a ...

The Center for Public Health Readiness and Communication (CPHRC) and Office of Education, both within the Drexel Dornsife School of Public Health (DSPH), have collaborated to develop and launch ...

Walmart will leverage proprietary AI, generative AI and retail-specific Large Language Models (LLMs) to provide hyper-personalized customer experiences and improve customer service. Additionally, the ...