AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

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While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

A satirical video falsely claiming Donald Trump has banned Indian customer service representatives is circulating on social ...

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What is the best way for companies to integrate artificial-intelligence agents into the customer experience? How much leeway do you give them to answer customers’ questions? What are some of the ...