Copilots have begun routing customers, prioritizing cases and triggering resolutions, requiring CX leaders to set clear boundaries defining AI decisions.

As AI gives all contact center platforms the same performance-boosting features for humans, the competitive gap will move to ...

These three priorities offer platform providers more of an advantage than any individual type of channel partner.

Join us at ICMI’s Contact Center Expo in Orlando to solve critical operational challenges alongside a community of peers who speak your language. From exclusive site tours at world-class brands like ...

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be identified in the contact flow or selected by the agent, who can control translation ...

Marc Sollars is chief evangelist and a Company Director at Teneo, a specialist integrator of next-generation network, storage, and security technologies. In his role as CTO, Marc exhibits a passion ...

With nearly 20 years in telecom, Steve has managed products, partners, and product marketing activities around the globe. He joined XO in 2010 to launch its international product offerings and in 2012 ...

On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.

Synthetic data is used to replace poor-quality, fragmented, sensitive or nonexistent data for analytics or to train AI. Some organizations also use it to create synthetic panels to generate feedback.

Accelerated AI adoption has shifted how customer experience operates. One common issue is the underlying data infrastructure, which limits the effectiveness of AI adoption because of poor data quality ...

For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives ...

No Jitter kicked off 2026 with an outlook on several trends likely to lend greater impetus to the colliding galaxies of agentic AI, contact centers and unified communications and collaboration. As we ...